Platform Support Engineer

Support

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About Metricly

Metricly is a SaaS-based solution that helps organizations monitor the cost, capacity and performance of application infrastructure hosted in a public cloud. Metricly’s advanced machine learning algorithms learn the behavior and workload patterns of environments to optimize resource allocation, reduce cloud spending, and identify performance anomalies that matter to businesses of all sizes.

We are headquartered in Reston VA (Washington D.C. area) with remote employees in multiple US states and countries.  The company is growing rapidly and funded by leading venture capital investment firms specifically focused on financing Software as a Service (SaaS) providers.

Responsibilities

The candidate will be responsible for product support via online collaboration tools, email, and telephone during business hours.  Focus on customer care and compliance is critical for this position. The candidate will report to the Manager of Support. Minimal travel is required.

Other responsibilities:

Technical Expertise Required

Required Skills:

Strongly Desired Skills:

Personal Qualifications

The candidate is required to have a College degree in a computer-related discipline with 3 to 5 years of relevant industry experience.  In addition, the candidate should be able to demonstrate the following:

Compensation

Metricly offers a competitive salary, stock options, and a benefits package commensurate with experience.

Ready to Apply?

Email your resume to our team at careers@metricly.com.