Platform Support Engineer

Support

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About Metricly

Metricly provides tools and coaching to users throughout their cloud journey to safely and easily control their public cloud spending. The Metricly platform provides tools addressing the 6 major disciplines of cloud cost management: Administration, Billing Analysis, Idle Resources, Right Sizing, Reservations, and Capacity Monitoring. Our tools leverage real-time capacity metrics and deep learning analytics to identify opportunities for optimizing cloud resources and reducing AWS spend—without the typical hassles or consulting fees.

We are headquartered in Reston VA (Washington D.C. area) with remote employees in multiple US states and countries. The company is growing rapidly and funded by leading venture capital investment firms that specialize in financing Software as a Service (SaaS) providers.

Responsibilities

The candidate will be responsible for product support via online collaboration tools, email, and telephone during business hours.  Focus on customer care and compliance is critical for this position. The candidate will report to the Manager of Support. Minimal travel is required.

Other responsibilities:

Technical Expertise Required

Required Skills:

Strongly Desired Skills:

Personal Qualifications

The candidate is required to have a College degree in a computer-related discipline with 3 to 5 years of relevant industry experience.  In addition, the candidate should be able to demonstrate the following:

Compensation

Metricly offers a competitive salary, stock options, and a benefits package commensurate with experience.

Ready to Apply?

Email your resume to our team at careers@metricly.com.