Privacy

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Metricly has created this privacy statement in order to demonstrate our firm commitment to protecting your privacy. The following discloses our information gathering and dissemination practices for this website (www.metricly.com).

If you have questions or wish to opt-out, you can contact us at the following:

Metricly, Inc.
12700 Sunrise Valley Drive, 2nd Floor
Reston, VA 20191
USA
Email: metricly@metricly.com

Metricly’s Privacy practices at a Glance

Purpose Lawful Basis Relevant Personal Information Retention period
Provision of our Services, including delivering the Site, responding to your support tickets, etc. Contract between you and us First name, Last name, Title, Email, Phone, Password, Any usage information (chat, interaction on the Site, etc.) Until you request for this information to be removed from our records, or 5 years from the later of the end of your relations with Metricly, or the last interaction initiated by you.
Sending you marketing communications via email Our legitimate interest to interact with you and to keep you informed of our Services First name, Last name, Phone, Email Until you request for this information to be removed from our records, or 5 years from the later of the end of your relations with Metricly, or the last interaction initiated by you.
Cookies placement Our legitimate interest to improve our Site and Services, to conduct statistics and measure the traffic on the Site, and to customize advertising content to your interestYour consent, when required by application laws and regulations Usage data such as: last access to our Services, information on terminal and browser used, user settings. See Cookie Policy here.

Data Controller

For the purpose of this Policy, the Data Controller of your Personal Information is Metricly  with an office at 12700 Sunrise Valley Drive, Reston, Virginia 20191, and reachable at +1 (703) 464-1500, or privacy@metricly.com

Collection of Information

Information that you provide

You have the choice to provide information to us via the forms that we provide on the Site, for instance, to download an eBook or white paper, to subscribe to our newsletter, to sign up for a free trial, or to subscribe to our Services. “Personal Information” includes information that can be used to identify you as a natural person, directly or indirectly, in particular in combination with other information available to us such as an identification number, online identifier or one or more factors specific to your identity as a natural person.  The Personal Information that we request are first and last name, email, telephone number, job title, and billing address. Any credit card information that you may provide is directly handled and stored by a third-party billing provider and not stored by Metricly.

If you fail to provide certain Personal Information when requested, we may not be able to perform the contract we have entered into with you (such as providing the Services to you), or we may be prevented from complying with our legal obligations. All mandatory fields for the provision of the Services will be indicated by an asterisk (*).

Information that we automatically collect

We use technologies such as cookies to store visitors’ preferences, record session information, as well as record past activity at the Site (see or Cookie Policy  ).

Information that third-parties provide

We may obtain your Personal Information from the profiles that you maintain on your social media accounts. We may also obtain your Personal Information from third-party established providers who would share such information in compliance with all governing laws and regulations.

We use FullStory.com to collect Personal Information regarding your use of our Site, including pages visited, links clicked, non-sensitive text entered. This information is collected for the purpose of improving our website and online services. You may find in the   a link to opt-out of sharing your information with FullStory.com.

Purpose of the processing

We collect, use and store Personal Information for the purposes of operating our business and Services, communicate with our end-users and prospects in the context of marketing, sales and support, send you marketing communications via email, improve our website design, improve our online service user experience, improve our customer service, send invoices, or enforce security, and for other legitimate purposes permitted by applicable law. As the case may be, we will provide you with the basis of such legitimate purposes upon its occurrence, prior to implementation of the related processing. We also use the Personal Information for technical and marketing newsletters and outreach.

Transfer of Information

Metricly is based in the United States. We may transfer your Personal Information to any Metricly affiliate entity worldwide or to third-party business partners, providers, vendors, or contractors, that are located inside or outside of the EU/EEA, for purposes described in this Policy, including for the purpose of data processing or storage on behalf and under the control of Metricly.

Where mandated by applicable law, to ensure that your Personal Information does receive an adequate level of protection, Metricly implements the appropriate measures to ensure that your Personal Information is treated across Metricly affiliated entities and by the aforementioned third parties in a way that is consistent with and which respects the applicable privacy and data protection laws.

Sharing of Information

We may share your information with a third party such as a reseller if you require to purchase our product from a third-party partner, or if the information is required as part of a legal investigation or subpoena.

Where required or permitted by applicable law, we may use or disclose your Personal Information to limited third parties when we believe, in good faith, that such use or disclosure is reasonably necessary to (i) comply with the legal obligation bearing on Metricly, (ii) enforce or apply the terms of any agreement to which we are a party, or (iii) protect the rights, property or safety of Metricly, Metricly’s clients, or others.

The Services may contain links to third-party websites that are operated by companies outside of our control. Your activities on those third-party websites will be solely governed by the privacy policies and procedures of those third parties. Metricly takes no responsibility whatsoever for the content or information practices of such third parties and encourage you to review the privacy polices of these third parties before disclosing any information on their websites.

Retention of Personal Information

We will retain your Personal Information for only as long as needed to fulfill the purposes for which it is collected. We will retain and use your Personal Information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets and enforce agreements to which Metricly is a party.

For more information about the retention periods, please refer to the summary table above.

Your Rights

You may exercise the following rights by logging into our online service portal, or by emailing us at privacy@metricly.com.

Under certain circumstances, you have the right to:

We will engage with you when you place such a request within 30 days from receipt. Please note that we may not fully comply with your request, where there is a legitimate interest for us to do so (in which case we will inform you thereabout) or, as applicable, it would adversely affect the rights and freedoms of others or it would prohibited by law.

We reserve the right to verify your identity before any request relating to your Personal Information processed by us. Please direct any questions about your Personal Information using the contact details provided at the end of this Policy.

We do not charge a fee to give you access to your Personal Information or to exercise any of the other rights described above. We may, however, charge a reasonable fee if your subsequent request for access based on administrative costs.

Security and confidentiality of your Personal Information

The security and confidentiality of your Personal Information is important to us. We implement appropriate physical, administrative, and technical measures and safeguards designed to protect your Personal Information from loss, theft, misuse, alteration, unlawful or unauthorized access, use, or disclosure.

Metricly also relies on reasonable measures to safeguard Personal Information in our possession, including:

The Internet and any communication thereon cannot be guaranteed to be secure at all times, and we cannot ensure or warrant the security of any Personal Information you provide us through this technology. In this regard, we have procedures to deal with any suspected Personal Information security breach and will notify you and any regulator of a suspected breach in accordance with the relevant applicable laws.

Children’s Privacy

Metricly encourages parents and guardians to take an active role in their children’s online activities. Metricly does not sell or offer its products and services to children. As such, our Services are designed for adult user interaction. We do not intentionally collect Personal Information from children under the age of 18. If you are a parent or legal guardian of a minor under the age of 16 and believe that the minor has disclosed personal information to us, please contact us using the contact details provided in this Policy.

Update to this Policy

We reserve the right to update this Policy from time to time in order to reflect any changes to our products or services or to comply with changes in our legal and/or regulatory obligations. Where such changes to our Policy are substantial, we will post the revised version on the Services, with an updated revision date. We will also notify you by other means prior to the changes taking effect, such as by sending you an email notification. By continuing to use our Services thirty days after such revisions are in effect, you will be deemed to accept and agree to the revisions and to abide by them.

Contact Us

You may contact us with any questions or requests by mailing your correspondence to 12700 Sunrise Valley Drive, 2nd Floor, Reston, Virginia 20191 (Attention: Privacy), or by emailing us at privacy@metricly.com.

If you are not satisfied with our answer or the way we process your Personal Information pursuant to this Policy, you may also have the right to lodge a complaint with a data protection authority or a Court of competent jurisdiction. If you reside within the European Union, a list of national data protection authorities can be found here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

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